Quote requests are free. Refunds apply only after payment for an approved order.
If you cancel before translation work has substantially started, we refund unused prepaid amounts.
If work is partly complete, we may refund a prorated amount for unfinished portions.
Completed translations and already-performed add-ons (such as notarization already executed) are generally non-refundable.
If a recipient rejects a certified translation for accuracy, completeness, or certification format issues that are our responsibility, contact us promptly — we will correct the work or discuss a remedy.